Privacy Policy
Your privacy is fundamental to how we build and operate EcoSync. Learn how we protect and handle your data.
Our Privacy Principles
The core values that guide our data practices
Data Minimization
We only collect data necessary for service functionality
Purpose Limitation
Data is used only for stated purposes
Transparency
Clear communication about data practices
Security First
Industry-standard encryption and protection
What Information We Collect
We collect different types of information to provide and improve our services
Personal Information
- Name and email address
- Company information (optional)
- Account role and organization membership
- Profile picture (optional)
Technical Data
- Infrastructure metrics
- System performance data
- Usage analytics
- API logs and requests
- Error and diagnostic data
Usage Information
- Feature usage patterns
- Dashboard interactions
- Time spent in application
- Navigation paths
- Preference settings
Device Data
- IP address and location
- Browser type and version
- Operating system
- Device identifiers
- Screen resolution
How We Use Your Information
Primary Uses
Service Delivery
Provide infrastructure optimization and monitoring services
Performance Analytics
Generate insights and recommendations for your infrastructure
Account Management
Manage your account, billing, and support requests
We Never
Sell Your Data
We never sell personal information to third parties
Unauthorized Sharing
Share personal data outside the processors listed in Data Sharing, except as required by law
Excessive Collection
Collect more data than necessary for our services
Your Privacy Rights
You have full control over your personal information
Security & Protection
How we keep your data safe and secure
Data Retention & Deletion
Active Accounts
Data retained while account is active
Inactive Accounts
Retained until you delete your account or request deletion. Organizations may configure shorter retention for audit logs and usage data.
Account Deletion
Data permanently deleted within 30 days
Privacy Questions?
Contact us for privacy-related inquiries
This Privacy Policy is effective as of August 27, 2025