EcoSync
Tech Infrastructure Optimizer
Shipping Policy
Learn about our shipping options for hardware components and physical products related to your EcoSync infrastructure optimization solutions.
Standard Shipping
Perfect for monitoring devices and non-urgent hardware components.
Express Shipping
For urgent infrastructure components and enterprise deployments.
Shipping Coverage
Domestic Shipping (United States)
We ship to all 50 states including Alaska and Hawaii. PO Boxes accepted for smaller items.
International Shipping
Available to Canada, UK, EU, and Australia. Additional customs fees and duties may apply. Delivery time: 7-14 business days.
Enterprise Customers: Special shipping arrangements available for large-scale infrastructure deployments. Contact our enterprise team for white-glove delivery options.
What We Ship
Hardware Products
- IoT monitoring sensors
- Energy monitoring devices
- Infrastructure optimization hubs
- Branded networking equipment
Materials & Accessories
- Installation guides & documentation
- EcoSync branded merchandise
- Cables and mounting hardware
- Replacement parts
Shipping Policies
Processing Time
Orders are typically processed within 1-2 business days. Enterprise orders may require additional processing time for custom configurations.
Packaging
All items are securely packaged using eco-friendly materials. Fragile electronics include anti-static protection and shock-resistant packaging.
Address Requirements
Ensure your shipping address is complete and accurate. We cannot be responsible for packages shipped to incorrect addresses provided by the customer.
Free Shipping
Complimentary standard shipping on orders over $500 within the continental US. Enterprise customers receive free shipping on all orders.
Issues & Support
Damaged or Lost Packages
If your package arrives damaged or is lost in transit' please contact our support team within 48 hours. We&apso;ll work with the carrier to resolve the issue and ensure you receive your items.
Delivery Issues
If you experience delivery delays or issues, our customer success team is available to track your shipment and coordinate with carriers for resolution.
Need Help? Contact our shipping support team at shipping@ecosync.io or call 1-800-ECOSYNC for assistance with any shipping-related questions.
Last updated: July 26, 2026
For questions about this policy, contact us at legal@ecosync.io